FAQs

Frequently Asked Questions

Get quick answers to your most common questions. Whether you’re curious about our services, shipping process, security measures, or e-commerce platform integrations, our FAQs provide detailed insights to help you get started with Easyspad.

1. What services does Easyspad provide?

Easyspad offers all rounded fulfillment services, including:

Storage & Warehousing: Secure space for your products with no minimum commitment.
Packing: Professional packing solutions to protect your products during shipping.
Delivery & Distribution: Fast and reliable delivery services, both local and international.
Cross-Border Shipping: Seamless shipping to expand your business internationally.
Return Management: Efficient handling of product returns, including repairs and reselling defective items.
Value-Added Services: From TikTok Live Selling support to content creation and ads management, we help grow your business.

2. Where are Easyspad’s warehouses located?

Easyspad operates across three major locations in Southeast Asia:

Malaysia: Klang Sentosa, Bukit Raja, Sungai Jati, Meru, and others.
Singapore: Jurong, Tuas.
Taiwan: Tied to an expansive global network.

3. What’s the process for sending my products to Easyspad?

You can either ship your products directly to Easyspad’s warehouse or we can arrange a pick-up service from your location. Once received, your inventory will be stored and managed through our Warehouse Management System (WMS).

4. Can Easyspad store bulky or large items?

Yes! Easyspad is equipped with specialized racking systems and facilities capable of storing bulky or large items. Our warehouses can handle everything from small parcels to large furniture and equipment.

5. Is there a binding contract to use Easyspad's service?

There is no inventory lock-in. We provide a service agreement outlining rates and terms for transparency and clarity.

6. How can I start with Easyspad??

Getting started is simple:

Register – Speak with our sales team and sync your online stores with our platform
Inbound – Ship your products to us or arrange a pickup
Verify – Orders flow automatically into our system for fulfilment

Our fulfilment team will handle packing and shipping daily to ensure timely delivery.

7. What is Easyspad Working hours?

We are operating Mon – Fri (9am – 6pm) | Closed on Sundays & mandatory public holidays.

1. How long does it take to process an order?

Orders placed before 4 PM are processed and shipped on the same day. We work with reliable courier partners to ensure fast delivery.

2. Does Easyspad offer international shipping?

Yes. We support cross-border shipping with customs clearance and trusted logistics partners to help you expand internationally.

3. What happens if I need to cancel or modify an order?

Orders can be modified through our platform before they are dispatched. Once shipped, changes will need to follow the return process.

4. Can Easyspad handle bulk distribution to retailers?

Yes. We support B2B bulk distribution to retailers, supermarkets, and distributors. Services include palletization, shrink wrapping, and appointment-based delivery management.

5. How does Easyspad handle large volumes of orders?

Easyspad processes over 60,000 parcels daily. Our automated systems and standardized workflows ensure speed and accuracy even during peak periods.

1. How does Easyspad ensure the security of my inventory?

Our warehouses are monitored by 24/7 CCTV, maintained in pest-free environments, and supported by a real-time WMS for accurate inventory tracking.

2. What is Easyspad’s self-penalty program?

Easyspad enforces a self-penalty program to ensure accountability. If service-level agreements are not met, penalties are applied according to our service agreement.

3. Does Easyspad offer customer support?

Yes. Our dedicated support team is available to assist you, with direct communication via WhatsApp for urgent matters.

1. Do I need to install any system to use Easyspad?

No installation is required. Easyspad is fully cloud-based and accessible via desktop or mobile devices.

2. What e-commerce platforms does Easyspad support?

Easyspad integrates with major platforms, including:

Shopee
Lazada
TikTok Shop
Shopify

This allows seamless order syncing and fulfilment.

3. Can I customize my packaging?

Yes. We offer customized packaging options such as branded boxes, stickers, and thank-you notes to enhance your customer experience.

4. Can Easyspad help with live selling on platforms like TikTok?

Yes. Easyspad provides live selling and social commerce support, including content creation, store management, and ads support for TikTok Live and Shopee Live.

5. How does Easyspad handle product returns?

Returned items are processed within 48 hours. Our team handles inspection, restocking, minor repairs, and liquidation or resale of unsellable items when applicable.